We had a great experience there. We had trouble with the mattress we originally picked and had no problems getting it exchanged for a new one. Laurie was great! She was very helpful and patient with us. I didn't feel rushed or pushed towards a certain product.
Let's be real, nobody looks forward to mattress shopping. There are so many different types on the display floor, and gun to my head, I couldn't identify the difference between any given two. I know exactly three mattress-related words: coil, pillowtop, and memory foam. I don't know what they mean, but I know them. Nigel made the whole process completely painless; I told him exactly what we were looking for, and he pointed me towards the mattresses that would best meet our needs. He gave me options when I asked for them but didn't bombard me with information, and when the mattress I liked best was slightly out of my price range, he made the financing process completely painless. Despite the fact he probably could have taken the mattress equivalent of a giant, lumpy sack of potatoes and sold it to me for several thousand dollars without my noticing or objecting that it was a punishment unfit for the most monstrous person, he didn't take advantage of my mattress ignorance in any way or pressure me into buying stuff I don't need. The last time I had to buy a mattress, I got talked into buying four insanely expensive pillows. Who pays $120 for a pillow? Is it stuffed with spun gold, diamond shards, and the hair of actual angels?? This time, I left happy and with exactly what I needed, and I couldn't be happier with the ease/speed of the process. Thank you, Nigel and Mattress Firm!
Laurie was so helpful in working with us to figure out what was best for us. She was kind, knowledgeable and helpful to our own specific needs. And no pushy sales pitches or anything - just caring for us as customers.
I bought a new Mattress with mattress firm. From start to finish my entire experience was headache and hassle free. Melissa went out of her way to take great care of my partner and I. She was very knowledgeable in a variety of mattresses and most importantly patient while we tried them all out. Mattress shopping can be hard and stressful, but if you go to the right place with the right people it can be a breeze. Thanks Melissa! You're awesome!
There was a good deal on a floor model that was being discontinued; Chris worked the extra time and effort to make the deal even better and one we couldn't pass up. We ended up with a new bed that we love. Also, the delivery crew was excellent - very professional and good communication regarding the delivery window and timing. Everyone was very welcoming and helpful - thank you Chris, Laurie, and Nigel!
Mattress Firm Greenfield is a US Lodging based in Greenfield, Massachusetts. Mattress Firm Greenfield is located at 240 Mohawk Trail, Greenfield, MA 01301, USA.
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