Carole and Carolyn both went out of their way to provide everything we needed for our trip.
I've used AAA Pioneer Valley for home and car insurance, and they've been great. I would definitely recommend them. I did buy a battery from them one time and it never gave me any problems. As for the road service, everyone knows the deal with that. It's always a wait. As for "Trip-Tiks," wow, that's a throw-back. I forgot they existed. My recommendation to all is get a smart phone and let it navigate for you. They're great! They'll even give you traffic alerts. I do like being able to stop in to the office and get a map of where I'm going, to get the big picture.
I've had to call for a jump 3 times in the last two years, twice in Turners Falls, once in Brattleboro. Each time the courteous technician from AAA was there to help me within a half hour. Driving with AAA gives me peace of mind. And the folks in the store are very nice, too. The internet is great, but nothing beats reading the tour books when you're planning a trip somewhere you've never driven to before.
We were looking for maps for our trip to Idaho and Montana. Not only did the lovely lady who helped us find them for us, but when we also told her about our future trip to the Florida Keys, she showed us their website with tons of information. She went above and beyond by printing out more info. to take with us. So kind and helpful!
Outstanding care and commitment.
Trying to cal AAA is a joke! I called them to ask one question pertaining to a need for passports. I was on hold (not even getting a "can you please hold" mind you) for 42 minutes! No human interaction at all! I called and dialed 3 for travel, 4 for other needs. And waited. After 42 minutes I hung up and called the 800 number. What a waist of my time! Why do I pay extra for AAA if the local office can't be reached when needed ?! Ugh!
Aaa Pioneer Valley Greenfield is a US Insurance Agency based in Greenfield, Massachusetts. Aaa Pioneer Valley Greenfield is located at 91 Main St, Greenfield, MA 01301, USA.
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